Thank you. I did arrive there and sent an email. On 12/26/2023 I received an email reply:
Hello PAP,
Your request #(88xxxxx) has been received and is being reviewed by our support staff. We will be contacting you shortly. To add additional comments, you can simply reply to this email. Sincerely, Roku Customer Support
On January 21, I replied to that message requesting a reply. On January 23 repeated the reply. Becoming frustrated, I went through Roku Support and could not find the "Let's Get In Touch" page. Searched the web, found this number and -- yes like an idiot -- called 844-522-4430. Turned out to be a huge scammer who started charging all kinds of gift card purchases to my debit card (which is where my refund was supposed to go), and my bank account. Fortunately, my bank was immediately alerted to fraudulent activity and locked down all my accounts. Somehow, he got into my Paypal account as well, linked to my debit card, so I have had to dispute all those purchases as well.
Your level-headed reply is true; thank you for that. In the meantime, my bank was kind enough to deny the Roku charges I was attempting to reverse. The whole situation left a bad taste directed at Roku, perhaps not totaly deserved.
