Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Grogu123
Level 7

Roku keeps disconnecting from pc

i recently bought roku and i have 2 problems:

1)after i mirror from my pc (windows 10) to my samsung tv the pc screen turns black and it mirrors to the tv but my pc speakers keep working. how do i get the tv speakers working while mirroring?

2)a minute after i start mirroring it gets disconnected and sometimes it gets stuck while watching a movie.

 

help please.

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4 REPLIES 4
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku keeps disconnecting from pc

@Grogu123

Thanks for the inquiry.

For more information and troubleshooting steps regarding screen mirroring, visit our Support page here: Screen mirror your Android or Windows device

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Grogu123
Level 7

Re: Roku keeps disconnecting from pc

that doesn't help at all.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku keeps disconnecting from pc

@Grogu123

Thanks for the post.

If you are still unable to resolve the issue, can you please provide more information about the issue you are experiencing? What specific Roku model device are you using? How are you screen mirroring to your Roku device? What are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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hk37
Level 7

Re: Roku keeps disconnecting from pc

I'm getting the same issue, after a few minutes the mirroring disconnects. It can last up to a few hours but is not consistent.

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