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Psilobite's avatar
Psilobite
Roku Guru
3 years ago
Solved

Roku gets same update every time update is run

I'm running a manual update: Settings -> System -> Software Update -> Check now

It's the obfuscated update that gives a random string of text that says "Aligning solar panels...", "Supercharging your system...", "Tuning the hyper drive...", etc.

I get this update every time I do Settings -> System -> Software Update -> Check now. So something's not right.

- Roku device model, serial number, device ID, and software OS/version
Device Model: 4660X - Roku Ultra
Serial Number: YJ00A4777475
Device ID: CK386A777475
Software OS/Version: 11.5.0 Build 4312-46

- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel
This issue is with the obfuscated update that gives a random string of text that says "Aligning solar panels...", "Supercharging your system...", "Tuning the hyper drive...", etc., so I don't know if that's affecting the Roku channel, some other specific channel or group of channels, or the Roku system itself.

- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
75-118-799 (Timestamp: 2023-03-24T11:59:10Z)

- Steps to reproduce the issue you are seeing
Run a manual update on a Roku Ultra 4660X (Settings -> System -> Software Update -> Check now), and you should see that the obfuscated update that gives a random string of text that says "Aligning solar panels...", "Supercharging your system...", "Tuning the hyper drive...", etc., happens every time a manual update is run.

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Psilobite,

    Saw your post!

    We understand your concern that you are receiving messages from the screen when you perform a manual update and we'd like to take a closer look to see if there's anything else we can suggest to help.

    To look closely into this issue, can you provide a screenshot of the issue you are experiencing? When did this issue first start occurring?

    Once we have this information, we will be able to assist you further.


    Best regards,
    Mary

15 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Psilobite,

    Saw your post!

    We understand your concern that you are receiving messages from the screen when you perform a manual update and we'd like to take a closer look to see if there's anything else we can suggest to help.

    To look closely into this issue, can you provide a screenshot of the issue you are experiencing? When did this issue first start occurring?

    Once we have this information, we will be able to assist you further.


    Best regards,
    Mary

    • Psilobite's avatar
      Psilobite
      Roku Guru
      3 years ago

      I'm not sure what more information screenshots would provide to you in addition to what I posted above, but, if that's what you want, here it is:

       

       

       

       

      To repeat what I said in my original post, the above happens every time a manual update is run, although the message changes to a different random string each time (i.e., "Aligning solar panels...", "Supercharging your system...", "Tuning the hyper drive...", etc.).

      I believe this problem started happening with the set of updates for Thursday, 03/23/2023. I first noticed this problem that Thursday evening.

      My Roku seems to be working fine, it's just that this update is repeating every time a manual update is run, and since this is an obfuscated update, I'm not sure what's affected and what it's trying to update; only someone from Roku would know that. I don't think most people run manual updates, so this may be a problem that's affecting more than just me.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Psilobite, I don't think it's a "problem".  It's probably just the case of these cute little phrases taking the place of a spinning graphic as it contacts the server and and does an inventory of your current channels and checks if any of them have updates.

        Is there a reason why you keep checking for updates?  Most people probably never do a manual check unless instructed to, so they wouldn't see this "problem".

    • Slickheather33's avatar
      Slickheather33
      Newbie
      3 years ago

      Hi there  I'm having a issue with my tv it's been stuck on the update for 5 days now.  I reset everything unplug it it and did everything.  I'm getting  really tired of this. Now it's saying Supercharging your system.  I'm ready to get read of the Roku tv.  

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        3 years ago

        Hi Slickheather33,

        Greetings from the Roku Community!

        Thanks for bringing this to our attention and also for your attempts at resolving it.

        It seems like we need to gather more information about this issue you're experiencing. Could you tell us a bit more about this? What are the steps to reproduce the issue? Are you seeing an error message that says you need to update your system?

        Let us know more about this so that we can work on additional troubleshooting.

        Thanks,

        Rey

      • Emissary35's avatar
        Emissary35
        Roku Guru
        3 years ago

        I get the same issue on my Roku Ultra 2017 model every time I manually check for updates. The annoying useless phrases each time.