Forum Discussion

pbelda1219's avatar
pbelda1219
Reel Rookie
2 years ago
Solved

Roku failed to respond with Alexa

I’m having the exact same issue. It suddenly stopped responding. I have followed all of the steps, disabled and re-enabled the skill, restarted the echo, did a system restart on the Roku TV. Nothing ...
tv & player features
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 years ago

    Hi, Roku Community users!

    We believe we have successfully addressed the recent issue that affected some users. Please try again and inform us if the problem has been resolved on your end.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be closed and this post will be marked as solved. We appreciate your patience, and we also thank everyone who reported this.

    Happy Streaming! 💜


    Many thanks,
    Emman

pbelda1219's avatar
pbelda1219
Reel Rookie
12 months ago

Hi there,

I asked for help with this before and it seemed to work but has now stopped working again. My echo pop Alexa has been able to turn on/off my ONN Roku TV for months. Then a few weeks ago it randomly stopped. I tried resetting everything and it didn’t help. So I sent you the information below, per your request, and it started working again. Tonight it stopped working again. Alexa is responding but keeps flashing and saying “Sorry. My Roku TV isn’t responding”.

 

Roku TV-

Device model: 100013589
Serial number: YK00XU960945
Device ID: LD700X960945
Software version: 13.1.4

Amazon Echo Pop-

Serial number: A142A0B1BFOC41F0BACFE5B860FD3090

App version: 2024.12

Please help and please let me know if you need anything else. Thank you! 

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    12 months ago

    Thanks for getting back here in the Roku Community, pbelda1219.

    We appreciate you bringing this matter again to our attention and providing all the necessary information to help us investigate further. We'd gladly pass this along to the appropriate Roku team for a thorough review. We are grateful for your patience and understanding.

    We'll keep you updated once a resolution has been provided.

    Sincerely,
    Emman