Have a Roku tv that is disabled because of the message. When contacting customer service, they want a credit card to charge me to help clear the problem they created. Currently rebooting
disgrunted1 wrote:Have a Roku tv that is disabled because of the message. When contacting customer service, they want a credit card to charge me to help clear the problem they created. Currently rebooting
You did not contact Roku support. Roku does not charge for customer service. You instead contacted some scam company that wanted your CC number for likely illegal purposes.
I drafted my eff'ing (Section 1(L)) letter. It will be in tomorrow's mail!
Do you mind to share an example of your opt out letter , without your personal information. I don’t want to press the agree button, I want to opt out , but because I am not proficient in English I am worry of the language I may use in that letter.
Thank You
Dear Roku, I do not agree to the Dispute Resolution Terms that were presented to me on March 3rd 2024 via the software that is running on my personally owned TV. When presented to me I had to choose between clicking on the agree button accompanying the terms or losing the functionality and therefore replacement value of my TV. This is my legal notice to you that I am retaining my rights to sue you both personally and as a party to a class action suit.
Sincerely,
Name
Signature
Joebios01, do you mind to share an example of the opt out letter , of course without your personal information. I don’t want to press the Roku “agree button “ I think it looks abusive . The “technological “at home was my husband and because it is an important letter to write I don’t want to make mistakes ( due to my lack of proficiency in English).
Thank you anyway
Do NOT search the web for a customer service contact for Roku. In almost every case the only thing you will find are scammers that can't actually help you and want to steal your CC information. Roku does NOT charge for support, period.
As to this arbitration agreement, I haven't seen it, but my Roku is generally only used by my grandson in the morning before he goes to school. But I do tend to check for updates on a daily basis and as of yesterday I haven't seen this. However, I just checked my Ultra 4800 and the notice did appear. I read through the document and frankly I probably would not have an issue with it. Roku players are so inexpensive that there's no value in attempting a law-suit over anything as trivial as this.
That said, after I pressed the home button a couple of time the message went away and I can use the Roku without accepting the agreement. Maybe it will return after some period of time. But it does seem you can exit the notice without accepting it.
You would have ISSUES if Roku Support failed to resolve persistent issues with DirecTV for way over a year now!
joebios01 wrote:You would have ISSUES if Roku Support failed to resolve persistent issues with DirecTV for way over a year now!
The DirecTV app/channel is provided by DirecTV, not Roku. You can't complain to Roku about how a 3rd party app works. Roku has no control over it. From what I recall over the years, DTV provides terrible support for their app, but they are the only ones that can do anything to resolve problems with it.
Thursday
Dan,
Thanks for your suggestion. I pressed the home button a couple of times. The message didn't go away. and I still haven't been able watch my Roku tv this week. I'm quite frustrated.
Sunfish
BettyKAF yeah, it appeared Roku wised up and took away the ability to clear the message. Really horrible way to get the information out, especially since it's really a very minor update to the terms of service agreement. Everyone is up in arms about the arbitration piece, but that was already there in the previous TOS. In the end it's really almost nothing of a change. Why Roku decided this was the way to get the information out is beyond me.
