Features, settings & updates

[allcurls69]

Roku Screen Reader is unstoppable.  I have tried everything suggested on this site but nothing works.  Roku describes on all shows.  Any suggestions, please.  Thanks

[RokuNimfa-C]

Hello @allcurls69, 

Thanks for reaching out to the Roku Community. 

We're here to help. The screen reader can be turned on or off by pressing the Star button on the Roku remote four times quickly.

If this does not help, we suggest you try to perform a factory reset of your Roku streaming device. A factory reset clears the data from your Roku device and restores it to a factory default configuration. Review here the details for the instruction. 

Keep us posted on how it goes. 


Regards, 
Nimfa

[makaiguy]

@allcurls69 

There are two separate systems that can produce voices overlaying the audio.

Voice announcement of Roku menus, button presses, etc.
A feature called Screen Reader (renamed from Audio Guide in Roku 10.5) announces where you are in the Roku menus for the benefit of the visually impaired. At some point you may have hit the * key on your Roku remote four times in a short period of time. This is a shortcut that toggles the Screen Reader/Audio Guide feature on and off, so four quick presses of the * key should toggle the feature back off.

To deactivate the four-* trigger shortcut altogether use menu path Settings > Accessibility > Shortcut (in the Screen Reader or Audio Guide section) > Disabled

Wrong language or verbal description of action on screen when watching program
Some programs contain multiple audio tracks that can be selected, such as different languages or verbal action descriptions for the visually impaired.

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented.

But more and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.