Roku Ultra (4640X) Stuck on Recovery mode
Hello,
My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.
Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
Forum Discussion
Just found this thread searching. My 4640RW is having same issue. Got recovery screen asking me to reinstall operating system. Have options to update, restart or factory reset. Update appears to download and install but doesn't resolve the issue. Reboots a few times and ends back on the recovery screen. How frustrating, I can't watch anything on TV other than Blurays.
What I have tried so far:
Unplugging for 10 seconds and restarting.
Doing an Update from recovery screen.
Doing a Factory Reset from recovery screen.
Holding reset button for 5 seconds.
Holding reset button for 30 seconds.
None of the above helped.
Hi - has there been any fixes to this issue. We've tried all suggestions, nothing working. Is it related to bad software update or power outages? 2 of our 4 roku boxes not working after short power outage. Thanks
I believe the issue is as a result of a software update that did not support the 4640 models. I have 3 Roku Express that are fine and it was only the 4640 that got bricked after the update. Mine used to be stuck on the Recovery Mode screen for the last two days and I tried a number of things to Update/Factory Reset it to no avail.
This morning, instead of being stuck on the Recovery screen, I get a "Let's get started" screen asking me to pick the Language. Roku actually speaks telling us how to turn on the screen reader. So it appears that the Factory Reset finally kicked in. After picking English it proceeds to update the software and reboot. It fails and end up back at the "Let's get started" screen. So the good news is that the Factory Reset does eventually work but it appears that the 4640 would require a new update to be released to work. There does not appear to be a way to selectively apply a build other than the latest one.
