Forum Discussion

Luvgabe's avatar
Luvgabe
Reel Rookie
10 months ago

Roku TV keeps turning itself off

The TV worked fine for months, but now it keeps turning itself off. I've tried the following, all to no avail:

  1. System, then, Factory reset.
  2. Reset connection.
  3. Turning off "auto power savings"
  4. Advice from Roku Customer Support Chat: Unplug TV from power source & remove batteries from remote, then replug everything.

Nothing works.

2 Replies

  • Bill55's avatar
    Bill55
    Newbie
    10 months ago

    I am having the same issue. I want the tv to stay on a app/channel for a good 8 hours with out touching the remote. I unchecked all the power saving setting but it still goes to the home screen after a few hours.

  • Luvgabe's avatar
    Luvgabe
    Reel Rookie
    10 months ago

    UPDATE:

    I think I've narrowed down what the problem is, and it is not with my Roku TV. This is what I did:

    • I first purchased a new Roku TV: same size, same model, but I encountered the same problem, which logic would exclude the TV being the problem.
    • I then unplugged, then replugged-in, my modem. Problem persisted.
    • So I called AT&T, and a technician there was very helpful. He said the modem cannot turn a TV off. If it's a modem problem, instead of my TV screen going completely dark, a message would pop up, that there's an Internet problem. He said it probably is a power source problem -- a short in a wall socket.
    • I tried 4 wall sockets in the room where the TV is, and with each, the TV still kept turning itself off. A clock radio plugged into one of the wall sockets also blinked off, repeatedly going to 12:00.
    • I then plugged my TV into a charged generator and, Presto!, no more turning itself off. I'm calling an electrician today to fix the power problem.