Features, settings & updates

[mathewwadie]

Following a recent software update, my Roku remote has become unresponsive, making it impossible to navigate or control the device. Despite trying various troubleshooting methods like changing batteries and re-pairing, the issue persists, hindering my viewing experience. Any insights or solutions would be greatly appreciated.

[RokuArjiemar]

Hello! @mathewwadie,

A heartfelt welcome here in the Roku Community!

We appreciate you reaching out to us about your Roku remote. We're pleased to assist.

• What Roku device are you using right now?
• What type of remote are you using right now?
• How long have you been using this remote?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar