Forum Discussion

h5r9's avatar
h5r9
Channel Surfer
3 years ago

Roku Express with old firmware unable to update the software

I have a Roku Express I’ve not used for some years. It was not able to complete “Checking for new software” search, so I did a factory reset. The situation is still same - it connects to the Wifi a...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi edodie,

Thank you for following up.

We appreciate you informing us about the Roku device that is stuck in "Checking for new software" and we apologize for the delay in a solution. We'll follow up on your ticket with our Support team. If you don't hear from them within the next 1-2 business days, please feel free to reach out again and I'll make sure you are taken care of.

We appreciate your patience for the time being.



Best regards,
Mary

Papaduff's avatar
Papaduff
Reel Rookie
3 years ago

I had to factory reset my Roku device. I'm able to connect to my wifi. But then it goes right after to software update and the spinning load circle for checking for new software has been spinning for the last 5 hours and has done nothing. What can I do to get this working?