Features, settings & updates

[Bumpydog]

Hi there, I got a Roku Express (SKU# 3930EU) and it had issues where it froze inconsistently but regularly, and I needed to reset my modem/router and let the Roku cool down before it would act normally again. Which was pretty inconvenient.

I then forgot about it for months but needed a Streaming unit and tried it again, worked without issue for 3 hrs then went back to rebooting, kept updating itself  so reinstalled twice changed wall plug for lower voltage and ran for 10 minutes but went off and has not worked since.

My Son went and bought two streaming units but not Roku due to my issues, when it worked it was excellent but now it seems keput.

Any ideas or advice as it was only about 16 months old and I am disappointed that it won't run and the remote and receiver still look brand new .

Thanks for reading and replying  

[RokuEmmanuel-D]

Welcome aboard! Thanks for reaching out to the Roku Community, @Bumpydog.

We completely understand how frustrating this freezing issue can be while streaming on your Roku device, and we're here to help you get back up and running. 

Please let us know more about...

• Is this happening on all channels or only on a specific channel?
• When did you start noticing this issue?
• Have you received any recent updates before this happened? 
• What other troubleshooting steps you have tried in an attempt to resolve the issue? 

In the meantime, could you try connecting a high-speed HDMI cable or connecting to a different TV to see if that improves your experience? 

Please get back to us so we can dig into it further. 

Thanks,
Emman

[Bumpydog]

Hi and thanks for reading and replying,

I have replaced cables (twice), batteries, reset to factory , reinstalled the system, the system has updated itself 3 times then minutes just froze and just kept rebooting, finally it went off as if there is no power and has not come back on since.

It seems now beyond what I can do to sort it 

[Bumpydog]

It failed 5 mths ago so was put away, then added to a tv to try as tv has no remote

so new cables, batteries and tv it updated itself and ran for 3 hours then failed by rebooting all the time and trying to update, no channel caused it to failed.

All updates, reset unit and factory first time reset, then new cables and new Phone charger plug used but it rebooted twice then totally went off.   

[Bumpydog]

Bump... 🙂

[RokuEmmanuel-D]

Thanks for keeping us posted, @Bumpydog. 

We appreciate your effort to provide us with more detailed information about the exact behavior of the Roku device. Please keep an eye on your inbox, as we have sent you a message so we can get this sorted out there.

We are looking forward to your response to our PM. 

Thanks for your continued patience,
Emman

[Bumpydog]

Hello again, I telephomned their department and am no further forward, infact was cut off after waith 14 minutes.

Please advise 

Thx