Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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truckmann
Level 8

Roku Express 4k+ breaks ARC connection

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I just got a Roku Express 4k+ and have found that it is breaking my ARC connection between my Samsung UN65KU6300 TV and Anthem MRX 510 receiver. It doesn't matter if I have the Roku plugged into the TV or the receiver or what input the receiver is on. When I turn the system on the TV will no longer control the volume through ARC. The only fix I've found is to unplug the Roku from the HDMI before turning the TV on. Doing that fixes the ARC link and I can plug the Roku back in. It will then work fine until I turn off the TV and receiver. I'm hoping there's a solution to this before having to unplug the Roku before turning things on Everytime is annoying. 

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truckmann
Level 8

Re: Roku Express 4k+ breaks ARC connection

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I gave up on the Express 4k+ and am sending them back. I got a Roku Stick+ and it didn't interfere with the ARC/CEC connection when I tested it. I also ended up getting a Chromecast with Google TV. It's what I'm using now on my main TV. I like the interface and remote better. I might use the Stick on the bedroom TV. 

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Tivoburkee
Community Streaming Expert

Re: Roku Express 4k+ breaks ARC connection

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Try turning off the 1-touch play in 4k+ settings. Then refresh the cec devices in the tv settings.

Settings> system> control other devices> uncheck 1-touch play box

Edmund
Roku Community Streaming Expert

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truckmann
Level 8

Re: Roku Express 4k+ breaks ARC connection

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I tried turning that setting off and it didn't help. I will try it again. 

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truckmann
Level 8

Re: Roku Express 4k+ breaks ARC connection

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Nope turning off the device control doesn't help. It's acting like the Roku being in the system interferes with the ARC handshake between the TV and receiver. Disappointing, I may have to send it back. 

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StreamerUser
Level 20

Re: Roku Express 4k+ breaks ARC connection

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@truckmann 

Power everything off (unplug your Roku/TV/AVR from AC) for 5-10 minutes.

Then turn them fully on in this order (wait until it powers fully on/boots before powering on the next):

1) AVR

2) TV

3) Roku (and other devices)

See if that resolves it.

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truckmann
Level 8

Re: Roku Express 4k+ breaks ARC connection

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I gave up on the Express 4k+ and am sending them back. I got a Roku Stick+ and it didn't interfere with the ARC/CEC connection when I tested it. I also ended up getting a Chromecast with Google TV. It's what I'm using now on my main TV. I like the interface and remote better. I might use the Stick on the bedroom TV. 

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Krisch316
Level 7

Re: Roku Express 4k+ breaks ARC connection

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I had the same issue back in May...but I had an extra Roku Premium on hand on another tv Soni swapped them.  Forgot about all this and recently the Roku Premium died Soni got another Express Plus 4K...and my ARC issues came back.  Sending back the Express Plus and order a Streaming Stick 4K...Cyber Monday Deal...hoping this doesn't have the issue.

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Krisch316
Level 7

Re: Roku Express 4k+ breaks ARC connection

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Update: bought a express 4k plus...breaks arc.  Returned and bought streaming stick 4k...breaks arc.  I was replacing an older Roku premiere which had wifi issues...bought another one and my ARC connections are fine.  Something definite going on with arc and new rokus.

My setup is:

LG 86UN8570PUC

Nakamichi Soundwave 7.1 Pro DTS

Google TV w/ Chromecast

PS5

Roku Premiere

I only have a Roku on this tv for the rest of the family as every TV has one and it's just ease of use.

 

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