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ISimion's avatar
ISimion
Newbie
3 years ago
Solved

Roku Express 4K+ Doesn't Have an Option For Searching Channels

Hi, I have bought a Roku Express 4K+ from ebay from US, since this version (4K+) of the streaming player wasn't available in Romania.

I set it up (in Romania) and everything works fine, except I cannot search for apps from my area.

For example, I cannot find HBO Max, which I know is available in Romania, but the device channel store won't see any HBO Max app. Moreover trying to add it from a browser on the web will get the button +Add channel to be greyed out, not being able to add.

Any chance I can make the device work properly?

tv & player features
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    ISimion

    Thanks for the inquiry.

    Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


    Thanks,
    Danny

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    ISimion

    Thanks for the inquiry.

    Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


    Thanks,
    Danny

    • ISimion's avatar
      ISimion
      Newbie
      3 years ago

      Yeah, this is not a solution, this is just a broad answer that could mean anything. I specifically said I know HBO Max channel is available in my region, however Roku won't let me have it, it is more a Roku issue than a channel issue.

      Any tips on how to solve my issue?

       

      Please see proof attached:

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        ISimion, there is no solution for your problem.  If you're not in a region that Roku officially supports there will be many channels/apps and features that aren't available to you.  It doesn't matter if a service is available on another platform.  Most providers will not make their channel/app available on Roku devices in regions Roku doesn't officially support.  Sorry, but it's not Roku's call; it's up to the provider and many don't even understand how it works.

  • laDera's avatar
    laDera
    Newbie
    2 years ago

    I love in Florida bought the Roku in Florida and it does not have a search option for channels. How do I fix this?  I'm trying to add Spectrum which I have been told by that company I should be able to do 

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      2 years ago

      laDeraOn the home screen search should be right below the word home.  If it is not try restarting your device