Features, settings & updates

[Khardy3352]

So, bought new batteries, changed HDMI port, unplugged power and replugged....nada. main screen comes up, but does not give normal notice to  respond to the remote to check new connection/dorm/hotel. Cannot scroll to settings...ugh

[RokuDanny-R]

@Khardy3352

Thanks for the posts.

We would be more than happy to look into this issue for you.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[Khardy3352]

Thank you!!! Sorry for the delay in responding, was with patients all day

Roku Express+ simple remote

SN 0092996W966

FCC ID TC2-R1027

NYCE IC 5959A-R1025

[Khardy3352]

Any Thoughts @RokuDanny-R? Must go out for a bit, but look forward to hearing any suggestions from Roku as to why my unit seems frozen at main screen.

[RokuDanny-R]

@Khardy3352

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Khardy3352]

Thank you! Assume it be in this forum....