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ttmii
Reel Rookie

Roku 14.1.4:7708 Update and Harmony Hub

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I have 7 Roku streaming sticks in my house, 4 of which are controlled by Logitech Harmony Hubs.  Two of the 4 have updated to 14.1.4:7708 on 12/13/24.  The 14.1.4:7708 update does not work with the Harmony Hubs, and will only work with the Roku remote.  The previous Roku software versions have worked fine.  All other devices controlled by these Harmony hubs work fine (HDTV, home theater, DVD, Bluetooth)

I’ve tried rebooting the harmony hubs, rebooting the Rokus, power cycle both, and controlling via the Harmony app on my iPhone.   None of the troubleshooting has worked.  Is there a solution for this?

Location

Roku Type

Last Update (as of 12/14/24)

Current Software Version

Works with Harmony Hub Remote

Works with Harmony iPhone App

Works with Roku Remote

Master Bedroom 1

3820R2 – Streaming Stick 4K

12/13/24 2:59pm

14.1.4:7708

No

No

Yes

Recreation Room

3810X – Roku Streaming Stick+

12/13/24 2:34am

14.1.4:7708

No

No

Yes

Master Bedroom 2

3810X – Roku Streaming Stick+

10/18/24 10:27pm

14.0.4:12221

Yes

Yes

Yes

Family Room

3820R2 – Streaming Stick 4K

11/15/24 5:00pm

14.0.4:12221

Yes

Yes

Yes

Labels (1)
2 Solutions

Accepted Solutions
ttmii
Reel Rookie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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FIXED!  Thanks everyone for the comments. I had not yet changed/deleted/reinstalled the Watch Roku activity or the Roku device on my Harmony hubs, nor did I need to. The following change on the Roku’s solved the issue:  Settings > System > Advanced System Settings > Control by Mobile apps > Network access.  Change the setting to “Permissive”.  I can once again control the Roku via the Harmony Hub remotes and the Harmony iPhone app. 

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RokuMaryEF
Community Moderator
Community Moderator

Re: Roku 14.1.4:7708 Update and Harmony Hub

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Hey everyone,

We've noticed some folks are having trouble with their Harmony remotes after the update.

Here's a solution that seems to be working for many users:

  1. Go to: Settings > System > Advanced System Settings
  2. Select: Control by mobile apps
  3. Change "Network Access" to "Enabled"

This should resolve the issue for most users.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

Thanks for choosing Roku! Happy Streaming! 💜

Thanks,
The Roku Community Team

Was this post helpful? click Kudos 👍

Mary E.
Roku Community Moderator

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68 REPLIES 68
micheal73
Channel Surfer

Roku stopped working with Harmony remote over ip

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After the latest update my roku ultra does not operate via IP remote. Why? Is this more planned obsolescence?

Jesk
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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You aren't alone - I'm been Googling frantically because I lost control of my Roku Ultra using the Sofabaton X1S remote and hub yesterday. I'm flipping out because I've only had the X1S system for around three weeks. Maybe there is some obscure way to roll the Roku update back. And maybe I should hold off on returning my X1S. If it is happening to Harmony also, then it doesn't matter which hub I use. If Roku personnel monitor these threads - HELP!!

Roku Ultra (4660, 4661, 4662 series) 

Jesk
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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UPDATE: I found a post on Reddit that mentioned a new (or previously unimportant) setting on the Roku:

"...there is a setting in Advanced System Settings on the Roku called Control With Mobile Apps. This was set to Limited and it wouldn't work. I set it to permissive and that fixed it."

My Roku had the same "Limited" default setting. I set it to "Permissive" and it worked again. Unfortunately in my case I had to delete the device again AND the activity for watching TV and create them again. I don't know if that is because I messed with it so much last night. The Harmony might be kinder. But have a look at that setting on your Roku(s) and see if this helps. 

I hope it helps - enjoy the rest of your weekend!

Cleverof
Binge Watcher

Latest software update broke using LG TV remote on Roku streaming 4k stick

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Remotes or subject could be software updates. We have a fairly new LG 4k TV which has a Roku HDMi streaming stick attached to it. Our LG TV remotes have been set up to control the Roku device. It worked great until today. Checked my TV settings which are all good. My guess is that  Roku software update broke it. I can provide details if needed.  Can Roku folks look into this? 

Tnanks

dewaynej
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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I had the same issue starting yesterday.  But before I found the "fix" above, I had deleted my Roku Ultra and associated Watch Roku activity from my Harmony.  I added the Roku back and re-setup the activity.  The issue I now have is that all of the Roku "channel" icons only show up as boxes with numbers in them on my Harmony - both on the remote itself and on the Harmony app on my iPhone.  I have rescanned several times and still not getting the graphic icons to show up.  I contacted Logitech and was on a chat with them for quite some time this morning trying several of their suggestions, but nothing resolved the issue.  They "escalated" the issue within Logitech.  I'll see what they come back with if anything.  Now wondering if the issue could possibly be with Roku and the 14.1 update??

atc98092
Community Streaming Expert

Re: Latest software update broke using LG TV remote on Roku streaming 4k stick

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Do you have CEC enabled on your TV and your Roku? I have no issues with my Ultra remote controlling my LG, and it's all via CEC. I have never configured the remote for IR control of the TV. 

I forget how LG labels there CEC function, so you'll need to look it up. On the Roku it's called One-touch play. I don't believe Roku has rolled out an update in the past few days, but perhaps your TV got an update that turned CEC off. 

Dan

Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Latest software update broke using LG TV remote on Roku streaming 4k stick

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@atc98092 

The OP had has LG remote control the Roku Stick, not Roku remote controlling the LG tv. 

If it's truly a Roku Stick, @Cleverof does the Roku Stick have built-in hdmi connector sticking out? Or does it accept a Hdmi cable? It can't be controlled via IR remote, and the LG doesn't have wifi roku commands, it could only control it by internet, IP. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Jesk
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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Yes, I had that too!! I had to delete the Roku device set up on the hub and delete the full "Watch TV" activity completely and start from scratch. I think it must have had something to do with the Roku update. But when I tore it all down and added the Roku as a new device (and set the Roku advanced setting to permissive) and recreated my Watch TV activity, I got it all back - including the special Roku buttons. Make sure you select the method as Wifi, because some of those buttons won't work if you use IR. I did it several times and it kept failing - played with it for like an hour and finally got it. When creating the Watch activity make sure you add the Roku first. The Harmony is certainly different than the Sofabaton, but it's similar. Hopefully after a few tries it will come around for you. Very weird problem, and neither Roku nor (in my case) Sofabaton got back to me. Best of luck to you! 

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RTGilroy
Newbie

Re: Roku 14.1.4:7708 Update and Harmony Hub

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This fixed my issue! Thanks!

I have two Roku Premieres controlled by Logitech Harmony hubs and both ran afoul of the Roku update. Switching The setting to permissive worked for me.

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