Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Resolution suddenly not supported

Roku ultra suddenly saying resolution not supported *every* time we turn on the TV. Started 3 days ago. We've had the Ultra about a year, and are using it on our Visio tv. We've occasionally had this happen before but it was usually an isolated incident. I've checked the Roku system settings for updates and we don't have any that need to be done. The only way to clear the message and get Roku to work is to restart the device. Resolution is set to Auto in settings. 

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Community Streaming Expert

Re: Resolution suddenly not supported

Settings > Display type

Try setting this to your tv's actual resolution instead of the "auto" setting.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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