Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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ginatcamp
Level 7

Remove Roku account from unauthorized use **bleep** you I'm

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I recently left a domestic violence situation and he has all of his Roku devices signed into my account. I never authorized the initial sign in or him still being there please is there any way this one can help me I'm desperate and I'm 37 years old we didn't grow up with cell phones tablets and streaming. I was lucky to have dial-up when it first came out. I have to figure out how to do this

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remove Roku account from unauthorized use **bleep** you I'm

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Hey @ginatcamp

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remove Roku account from unauthorized use **bleep** you I'm

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Hey @ginatcamp

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Strega
Level 17

Re: Remove Roku account from unauthorized use **bleep** you I'm

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If he is signed into your Roku account, there may be some easy answers.  Go into it and remove all subscriptions and unlink any devices that you don't have possession of.  Otherwise contact Roku as suggested.  Oh and change your Roku account password, just in case he knows it. If he has your credit card number, you probably need a new card/number.  (BTW if you think 37 is out-of-date, I'm in my 60s!  My childhood/teenage TV was B&W and built out of tubes!)

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