Features, settings & updates

[Twisted-Izzy]

Everyone says to go to Settings->Home screen->App order but App Order is not there. Settings-> Home Screen gives me these options...

Recommendation Rows

Tile Size

Live TV

Sports

All Things Food

Featured Free

Daily Trivia

Shortcuts

Can someone please help. So tired of turning on my TV & things being moved around. I'm visually impaired & go through menus by memory mostly so this is more than just annoying.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Twisted-Izzy!

We understand you're experiencing an issue with your Roku apps that keep on rearranging on your Home Screen. We'd like to investigate this for you. 

To assist us in the review process, could you provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon. 

Best,
Emman

[Twisted-Izzy]

Hisense Model 65R6+

Hardware ID C254X

Serial # X001004WX4DR

Software Verion 14.1

Device ID S05VF14WX4DR

Tracker ID info:

SN: X001004WX4DR

Software Version 14.1.4 build 7709-94

ID DR-018-720

[RokuEmmanuel-D]

Thanks for keeping in touch, @Twisted-Izzy!

It's great you get back to us with all the requested information. We really appreciate it. 

We'll surely pass this forward to the team for further review and investigation. Thank you for your cooperation and understanding as we work towards a resolution. 

We'll keep you posted. Please stay tuned for more updates!

Best,
Emman