Features, settings & updates

[gjohnson]

It was bad enough when ROKU stopped showing a list of TITLES after a search ( I could read the titles) to ICONS that are hard to read and also consume processing time and slows down ROKU ( which  has gotten so SLOW). Also, what some people consider improvements ( to me) are NOT improvements. Now my screen saver is GONE from the list. Bring CITY STROLL back.

Every time ROKU makes a software update some of my Setting values Change and I have to change them back. Can't ROKU software keep the settings values the same ???

Also, I am tired of ROKU changing my WALLPAPER anytime some developer decides to change it.

I am very close to throwing my ROKUs in the TRASH.

This is meant as feedback.

[RokuJechealR · Accepted solution]

Hi @gjohnson,

Greetings from the Roku Community!

Thanks for sharing your thoughts. We value your feedback as our valued customer and apologize for any inconvenience this may cause.

However, on various occasions throughout the year, such as Valentine's Day or Halloween, Roku releases seasonal themes that only appear for a short period of time, e.g., 3 days. Your Roku device will automatically display a seasonal theme and automatically switch back after it expires.

Seasonal themes are enabled by default. You can disable them using the following instructions:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Theme.
4. Select seasonal themes.
5. Select Off to disable seasonal themes (or select On to enable them).

Note: this option may be found on some devices under Settings > Wallpapers & Screensavers instead of Settings > Theme.

In addition to selecting a theme pack, you can further personalize your Roku device by:

• Changing the screensaver
• Setting the name and location of your Roku device
• Changing the format of the clock
• Hiding or showing shortcuts
• Blocking content using parental controls

Once again, thank you so much for your feedback; we value your input.

Cheers,
Chel

[Tabandden]

I have done all of that and it will work with my chosen screensaver for a little bit and then randomly it switches to some random screensaver. It's like the first half of it is my screensaver and then it switches on its own to another screensaver. And it does this every time. And I have the seasonal set to "off". I have tried switching screensavers to see if it was a defective screensaver. I even made my own screensavers through the Roku photos app and it will play my screensavers for a little bit and switch back to that. I have no idea how to stop this.

[RokuEmmanuel-D]

Hi, @Tabandden!

Welcome aboard! Great to see you here in the Roku Community!

We understand that this is happening on your Roku Screensaver, and we'd like to investigate further so we can resolve it quickly. 

To help us dig deeper into your concern, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon!

Best,
The Roku Community Team

[luxury17]

2nd this.  And I'll add that it's not only after updates, but even when seasons change or sponsors.  Even though I have this turned off for everything, it still changes.  This has been a Roku bug for many, many years, and I've had about 6 Rokus over the last 10 years. All of them do this.

[RokuReynan-L]

Hi, @luxury17.

Welcome to the Roku Community!

Thanks for letting us know that you're also having this issue. We'd like to look further into this.

Could you please provide us with the details we need posted by @RokuEmmanuel-D?

We'll wait for your response.

Thanks,
The Roku Community Team