Features, settings & updates

[ROSEJOY]

ROKU keeps changing my THEME causes connectivity problems

I have chosen a specific THEME for all 6 of my ROKU PREMIER+ devices on my 6 TV’s.
Occasionally-for some unknown reason when I turn on my TV it will have a “different” theme and the ROKU haS LOST connection to my network on all 6 TV’S.    
To fix this I have to disconnect/reconnect the USB cable from the stick, remove and reinstall the batteries on the remote, and then re-pair the remote ON EVERY TV!  

1.  How come the theme is changing WITHOUT my permissiin?

2. is there a setting to stop this from happening?

Thanks for your help!

[ROSEJOY]

I have chosen a specific THEME for all 6 of my ROKU PREMIER+ devices on my 6 TV’s.
Occasionally-for some unknown reason when I turn on my TV it will have a “different” theme and the ROKU haS LOST connection to my network on all 6 TV’S.    
To fix this I have to disconnect/reconnect the USB cable from the stick, remove and reinstall the batteries on the remote, and then re-pair the remote ON EVERY TV!  

1.  How come the theme is changing WITHOUT my permissiin?

2. is there a setting to stop this from happening?

Thanks for your help!

[RokuDanny-R · Accepted solution]

@ROSEJOY

Thanks for the inquiry.

You can disable theme changes by selecting: Settings > Theme > Seasonal themes > Off

For more information about themes on your Roku device, visit our Support page here: Change the theme pack

Thanks,
Danny