Forum Discussion

HoverFamily's avatar
HoverFamily
Newbie
2 years ago

Private Listening constantly disconnecting, then reconnecting

Let me start with: It looks like this same topic has already been posted, per what I can see on Google, but for some reason, I'm being denied access to see it and it doesn't appear on searches within...
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, HoverFamily!

Firstly, we sincerely apologize for any inconvenience this may have caused you to stream using the Headphones mode on the Roku mobile app, and we'd be happy to find you the best resolution possible.

In this case, we will coordinate this with the appropriate Roku team for further investigation and correction. With this being said, kindly provide us with the following details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • What is the current OS version of your Samsung S10e, and what is the build version of the Roku mobile app on your phone?

We'll be anticipating your response!

Best regards,
Carly

  • Rusm's avatar
    Rusm
    Reel Rookie
    2 years ago

    I have similar issues. I have a Samsung Galaxy S20 Fe running One UI v. 5.1/Android v13 - Last updated Apr 2 2024. The ROKU app is v 10.2.1.3458848 (up to date).  

    I would like to be able to run this in the background. That doesn't seem to be an option provided in the ROKU app settings.

    I use the app for private listening.

    Problem(s):

    1. The phone disconnects from the ROKU device when:

    a. I use other apps on my phone.

    b. When NOT using other apps, but the screen times out. (Which happens much quicker when phone is not charging.)

    Results:

    To begin with, it's a hassle. Also, when the app disconnects from the device, the TV starts playing sound which disturbs the people (sleeping for example) I am trying to help to not hear the TV.

    Is there a fix for this?

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Rusm, I don't generally use the app for private listening, but since I have a similar phone with the same OS I thought I'd give it try.  Granted I've only been using it for a few minutes, but I can turn off the screen or use other apps and the sound continues even when I use another app to watch a video.  When I click on the 3 vertical lines button that brings up recent apps it shows I have two running in the background one of which is the Roku app.

      I don't like how it makes my phone hot and seems to eat the battery, so I don't think I'd ever use it.