Help

Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rapbaykerry
Channel Surfer
‎12-27-2023 11:16 PM

Pin not working how to relink acct w factory reset

Hi my parental control pin is not working. I’ve logged into my acct online and updated it.  I verified I’m using the right acct/email address. I’ve reset it several times and am entering the same pin on the TV. It keeps saying incorrect pin. I’ve reset the TV.  Do I need to do a factory reset? And if so, how do I get my acct back on my TV ? Thanks 

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎12-28-2023 05:06 AM

Re: Pin not working how to relink acct w factory reset

Following a Factory reset you will be setting it up again as though it were a new unit. As part of the process you will link it to your Roku account --  either a pre-existing Roku account or a new one you create at the time.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Labels