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GBP39
Reel Rookie

Photo Streams Screensaver Only Showing Most Recent Photos

I have a very large photo library (4000+, 6 selected albums, 9 total) and Photo Streams was working fine until a week ago, when the screensaver has since appeared to only be selecting photos from the amongst the most recent 40 in each album (coincidentally, the same number that appears in the preview scrolls on the app's main page).

I decided to deselect all but one album, featuring 300+ images, but the screensaver only displayed the most recent 100 photos in it. I can still access and view all photos and albums, and the problem is the same on both Rokus (4800X, 3811X)—before and after the most recent update.

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22 REPLIES 22

Re: Photo Streams Screensaver Only Showing Most Recent Photos

Photoview AND Roku Stream can’t access google photo albums since 12/16/24? 
IF you set Photoview to an album and then preview it, Roku does a restart reboot, THEN can only display all your google photos instead of specific albums. 
IF you use Roku Stream (never used it before this issue) it can’t access Google photos. After clicking create, it has a disclaimer page, x out of this and you get a FAST (fraction of a second) error message stating can’t verify? Too fast to screen capture and send to Roku support!

Roku tech support is terrible, they disconnected my hour waiting chat and I don’t want to do that again. Since this a very recent BUG, I will give it time to fix. Using other screensavers till then.

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fourteenacross
Reel Rookie

Re: Photo Streams Screensaver Only Showing Most Recent Photos

Got here via google to see if anyone else was having the same problem. We have one photo stream with about 700 photos in it and we're only seeing those first forty or so. The problem started in mid-December for us and it's driving us crazy.

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Drewdad
Reel Rookie

Photo stream doesn’t show all photos

Photo stream doesn’t show all photos. I uninstalled app, restarted device muliple times. Still doesn’t display all photos. Just displays first 75. Do you have a way to fix this? Or is the product defective?

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GBP39
Reel Rookie

Re: Photo stream doesn’t show all photos

The problem has been going on for roughly a month now and likely isn't device-related. As far as I can tell, the screensaver, which loops 100 random photos, is displaying only the most recent 100 photos from within a single-album selection and 40 from each album within a multi-album selection.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Photo stream doesn’t show all photos

Hi, @GBP39 and @Drewdad.

Glad to see you here in the Roku Community!

We understand that you're having trouble with your Photo Stream, which was not playing all the photos on your Roku. We'd like to investigate this further for you. 

To assist us in the review process, please provide the following information below:

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your prompt response. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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Drewdad
Reel Rookie

Re: Photo stream doesn’t show all photos

Should I be posting all of this information on a public forum?

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makaiguy
Community Streaming Expert

Re: Photo stream doesn’t show all photos


@Drewdad wrote:

Should I be posting all of this information on a public forum?


I don't think there is anything there that anyone outside Roku could make use of.  But if you're uncomfortable, reply to @RokuEmmanuel-D in a private message.

To send a private message to someone in the Roku Community Forums, click on your recipient's name in one of the recipient's posts to bring up his/her profile, then click the purple "Send this user a private message" button (on a narrow display you may have to scroll down to see the button).

Note: You can only send a PM if you have not unchecked "Turn on private messages" in your own profile settings.   Click on your avatar image near the upper right corner of the page to go to your profile, then Settings > Preferences > Private messenger.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Photo Streams Screensaver Only Showing Most Recent Photos

Hi Community Users!

Thanks for reporting this issue to us. We would like to investigate the problem that you're experiencing. 

To help us with the process, please provide the following details below:

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Photo Streams Version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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fourteenacross
Reel Rookie

Re: Photo Streams Screensaver Only Showing Most Recent Photos

Roku Device model: 55R4AX

Serial Number: X01200XXEDRK

Deveice ID: S0NT443XEDRK

Software version: 14.1

Tracker ID: RK-038-950

Photo Streams Version: 1.57

 

Let me know if you need anything else!

 

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