Forum Discussion

happyhusband's avatar
happyhusband
Newbie
10 months ago
Solved

Photo Stream is not working

I can’t load my photo stream, it’s my most favorite app, and I have so many memories I would love to play for all my visitors before my wedding tomorrow. Please help Roku 

screensaver & theme
  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi happyhusband,

    Welcome to the Roku Community!

    Thanks for letting us know about the issue you are experiencing with the Roku Photo Streams channel.

    We believe this issue has been resolved, and we recommend restarting your Roku device from the Settings menu to resolve the issue.

    To restart your Roku device, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    In addition, we recommend checking for a channel update by going to the channel on the Home screen, pressing the *, and checking for a channel update.

    Feel free to let us know if this solves the issue for you.

    All the best,
    Chel

11 Replies

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  • DestinyReach338's avatar
    DestinyReach338
    Reel Rookie
    8 months ago

    Are said photos appearing on your photo streams when you set them up on your phone? If not, then that's on Roku's side of things I believe.

  • ColoradoDave's avatar
    ColoradoDave
    Reel Rookie
    10 months ago

    I am having the same issue with Photo Streams.

    I have followed the suggested steps to fix the issue and Photo Streams is still not working.

    HELP!

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Hi happyhusband,

      Welcome to the Roku Community!

      Thanks for letting us know about the issue you are experiencing with the Roku Photo Streams channel.

      We believe this issue has been resolved, and we recommend restarting your Roku device from the Settings menu to resolve the issue.

      To restart your Roku device, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      In addition, we recommend checking for a channel update by going to the channel on the Home screen, pressing the *, and checking for a channel update.

      Feel free to let us know if this solves the issue for you.

      All the best,
      Chel

      • Ghawk54's avatar
        Ghawk54
        Channel Surfer
        9 months ago

        I have created personal photo streams and checked the box to include in ROKU screensaver but when I open the photo stream app on the TV it shows the screen to get started not the screen to select the stream I want displayed. I have restarted and re downloaded the Photo Stream app with no success. It shows 2 random photos with the QR code to add more??? When I do that it takes me right to my streams which are all checked as included