Forum Discussion

happyhusband's avatar
happyhusband
Newbie
10 months ago
Solved

Photo Stream is not working

I can’t load my photo stream, it’s my most favorite app, and I have so many memories I would love to play for all my visitors before my wedding tomorrow. Please help Roku 
screensaver & theme
  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi happyhusband,

    Welcome to the Roku Community!

    Thanks for letting us know about the issue you are experiencing with the Roku Photo Streams channel.

    We believe this issue has been resolved, and we recommend restarting your Roku device from the Settings menu to resolve the issue.

    To restart your Roku device, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    In addition, we recommend checking for a channel update by going to the channel on the Home screen, pressing the *, and checking for a channel update.

    Feel free to let us know if this solves the issue for you.

    All the best,
    Chel

ColoradoDave's avatar
ColoradoDave
Reel Rookie
10 months ago

I am having the same issue with Photo Streams.

I have followed the suggested steps to fix the issue and Photo Streams is still not working.

HELP!

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    10 months ago

    Hi happyhusband,

    Welcome to the Roku Community!

    Thanks for letting us know about the issue you are experiencing with the Roku Photo Streams channel.

    We believe this issue has been resolved, and we recommend restarting your Roku device from the Settings menu to resolve the issue.

    To restart your Roku device, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    In addition, we recommend checking for a channel update by going to the channel on the Home screen, pressing the *, and checking for a channel update.

    Feel free to let us know if this solves the issue for you.

    All the best,
    Chel

    • Ghawk54's avatar
      Ghawk54
      Channel Surfer
      8 months ago

      I have created personal photo streams and checked the box to include in ROKU screensaver but when I open the photo stream app on the TV it shows the screen to get started not the screen to select the stream I want displayed. I have restarted and re downloaded the Photo Stream app with no success. It shows 2 random photos with the QR code to add more??? When I do that it takes me right to my streams which are all checked as included

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi Ghawk54,

        Thanks for posting in the Roku Community!

        We appreciate that you are having trouble with the Roku Photostream, which won't display the stream you want. Don't worry, we're here to assist.

        Before we continue, we highly recommend you follow the troubleshooting steps that were provided above by @RokuJechealR.

        In addition, please check the software version of your Roku device by following the steps below:

        1. Press Home on your Roku remote 
           
        2. Scroll and select Settings
        3. Select System
        4. Select Software update
        5. Select Check Now to manually check for updates

        We also recommend you try Roku Photo-stream on other Roku devices and see if the same issue occurs.

        Please keep us posted.

        Regards,
        Riamie

    • RCJeye's avatar
      RCJeye
      Newbie
      3 months ago

      That didn’t work said can’t update .we are not receiving anything Nothing… 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        3 months ago

        RCJeye 

        Thanks for keeping us updated! We’d like to investigate this issue a little further. Are you getting any error messages with Photo Stream? Please let us know which Roku device you have.

        If you need more information, check out this page to get started with the Photo Stream features.

        Please keep us posted.

        Roku Community Team