Forum Discussion

joespinach's avatar
joespinach
Channel Surfer
6 months ago

Pause Live OTA TV not solved

To the people in charge at Roku, whoever you are.  We have  a TCL Roku TV.  It came with a pause/resume feature for Live over-the-air TV.  It does work with streaming shows.  Fine.  But no longer on live OTA.  It worked wonderfully, for a while.  We loved the feature!  It stopped working.  I've tried everything that I've read here as solutions.  Re-starting, removing flash drives, re-formatting, use flash drive with the right storage capacity, and so on.  It seems that the usual protocol is to hear from a Roku rep, asking me for more details, and have I tried this or that, and yes I've tried this and that. And they say make sure you do this, so I make sure I do that.  Is there really a fix?  Or if you've decided to discontinue the feature, please be up-front and tell us!  I'm sorry if I'm coming across as rude.  But I'm frustrated.  I really like an answer.  I want this to work just as it did when we got the TV.  Thanks.

tv & player features

2 Replies

  • kevinbryn's avatar
    kevinbryn
    Channel Surfer
    6 months ago

    I have a similar issue with live TV pause. Maybe it is helpful to know that mine started having problems when the TV automatically updated to version 14.1 from 14.0 about 2 days ago, perhaps this is relevant for you too.

    Prior to this live pause worked fine, with animated thumbnails on-screen to help you find where to scroll to in the buffer, and with clear timestamps to show you where you are relative to the live position. Now both are gone. I have tried reformatting etc. but no solution. However in my case the core functionality of live pause is still working, it is just a lot less useable than before.

    I happen to have a download of the 14.0 release for updating by USB, so hoped to be able to step back to that older release to regain this functionality, but the TV only seems to allow updating over the network. Even the secret menus offer no way around this blockage.

    My TV is a Sharp 43" Roku TV.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hi, kevinbryn and joespinach.

      Great to see you here in the Roku Community!

      We truly appreciate you flagging this directly with us. We understand how inconvenient this must be for you, and we'd like to take a closer look at your concern.

      To assist us with the investigation, please provide the following details below:

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      We are looking forward to your prompt response. 

      Best,
      The Roku Community Team