Hello, since receiving the 4235 update on my Roku Ultras (I own two of them in different rooms and am having the exact same issue with both), Alexa will no longer wake the Roku up from sleep mode when I say "Alexa, turn on the Roku". I have to manually turn on the Rokus on with the Roku remote, and THEN I am able to use Alexa commands after they are turned on. Please Help.
Hi namesorter83,
Thanks for posting in the Roku Community!
Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Best regards,
Mary
Hi, this occurs just on startup. Alexa will no longer wake it up and turn it on (Alexa, turn on the Roku) since the update. I tried removing the app, disconnecting from Roku, and reconnecting and nothing seems to fix the issue. I think it's related to the update because it's happening on all of my ROKU devices.
Model: 4800X - Roku Ultra
Serial number: X010001ENOKX
Software version: 11.5.0 • build 4235-C2
Uptime: 2 days 11 hours 29 minutes
Device ID: S02A21DENOKX
Hi namesorter83,
Thanks for providing the information needed!
We'll go ahead and send this over to the Roku team for investigation. We'll get back to you once we have an update available I'll be sure to let the Community know.
We appreciate your patience while we investigated this issue.
Best regards,
Mary
