Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Badgerfan3
Level 9

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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@JohnTR … the issues on my Roku Tv were fixed by sending a direct message to the customer rep in this message thread. He reset my system to previous version and everything is now working.

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Model 4670 ultra

10.5.0 build 4201 updated to build 4209 seems to have corrected my issue.

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RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Hi,

Thanks for your patience while we investigated the issue you are experiencing. 

At this time, we would recommend that you check for a system update through:

Settings > System > System update > Check now

After your device updates, please restart and let us know if you are still experiencing the issue you reported.


Thanks,
Danny

Danny R.
Roku Forum Moderator
BrandE
Level 9

Re: Roku Ultra problems after update

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There is now a rollback to the previous software version everyone! Setting>system>system updated> check now. There you will find the rollback to software version 10.0.0 build 4209

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bmeupscot
Level 9

Roku Ultra (2019 Model) trying to rollback from 10.5 to 10.0

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When I  checked my 2019 Model Ultra this morning for any updates I get an automated message that my Ultra wants to "Update" from OS 10.5 to OS 10.0. I didn't do the update but it keeps asking me to install. What's going on? So far thus has only occurred on the 2019. The 2020's seem to be fine.

DCoste-
Level 7

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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HI Danny, I haven't been able to load anything on my tv since the Roku 10.5 update on Thursday morning.  Roku Ultra was purchased in 2019.  Please help!

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SPARKY9160
Level 7

Roku 10.5 Update No Issues so far

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I have updated all Roku devices and so far have had no issues with loading apps.

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redri01
Level 7

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Great job DannyR. I updated 10.0.x and all is well. 

Thanx for your support,

redri01

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pam562001
Level 7

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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I have a TCL Smart TV and I still have the same problem with my Netflix and other channels. Either I can’t get into them or I get in and just barely start to finally watch a show and get kick completely all the way out to the Home Screen. So very frustrating. I have done the reset so many times it’s not funny!!!  Errrrr

gramseme
Level 7

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Home > Settings > System > System Update > Check Now.

Did that. Still not working...What now? So frustrating..