Irene: Here is the information I forwarded to Danny (11/9/2021):
ROKU TV 7224X
Sharp Model LC-50LBU711U
Software 10.0.0 Buidl 4198-38
Device ID JWD951639266
Serial Number YN001W639266
Tracker ID 66-450-628 (No Information in Live TV Guide)
Tracker ID 66-450-626 (Unable to Launch STARZ)
https://youtu.be/KZ3AYimPADs This is a link to YouTube showing the failure to launch STARZ
https://youtu.be/hEoYEoYkAjs This is a link to a video showing the extremely slow operation.
I was in a chat with an agent named Venkat about these issues on Friday night. He should have notes. The Support Ticket was #5000847. I heard no more so I have another ticket opened as well via the ROKU Support Website. That ticket is #5015918
Please - someone needs to resolve this ASAP. I'm paying for Sling, BritBox, Acorn and STARZ and they are virtually unusable (or, at least I can't depend on them to work).
Later I followed up with this (11/10/2021):
Following up on my response to you yesterday (11/9/2021). Last night I took the update to software version 10.5.0 build 4201-38. Checked everything this morning and there's really been no change. Still very slow, still really intermittent in launching STARZ, etc., still no TV Guide info on either over-the-air or on ROKU Live TV Guide. So - take a look at those Youtube videos and the screenshots...that's still what it's doing. I'm still looking for a resolution or a rollback to a known good version.
Then I took another update and sent this (11/10/2021):
Danny: Another note following up on this issue. After taking the 10.5.0 Build 4201 update this morning, I noticed that the download speed on my network was only 39Mbps. I have been accustomed to seeing speeds in the 75 - 77Mbps range. I did several resets on the network but it never showed any higher speed. So - I wired it directly to the network router and set up the wired network. My download speed now showed 85Mbps. Regardless - the operation of the TV was still messed up...slow, failure to launch STARZ, no TV Guide, messed up signal strength meter. Time to get us an option to roll back to a known good version.
You are the third person to ask for this information. It occurs to me, from reading the reports in this community, that many types of ROKU devices are having the same issues. That included ROKU TVs, ROKU Ultras (several models) and some earlier ROKU devices. Don't you think it's about time to roll back to a known good software version for everybody. My Sharp TV has worked wonderfully for the past two years with no issues until this disastrous 10.5.0 release. I used to be one of ROKU's biggest fans...now, not so much.