Features, settings & updates

[RokuJohnB]

Hi @Jchen168,

A warm welcome here in the Roku Community!
We understand you're having the same problem with AirPlay. No worries! We will be more than happy to assist you further. Please try to restart your Roku TV by going to settings, system, power, and system restart, and then try to restart your iPhone.

If the problem still persists, please keep us posted.

All the best,

John

[Coradora]

Thank you so much. This worked for me and my MacBook Pro, Catalina 10.15.4 and Roku Stick build 4178-CU. 

[chispa]

I am also having this problem and have tried the solutions suggested in this thread. They did not work-- I can see video but no sound.

[chispa]

They did not work-- I can see video but no sound.

[EmJay24]

I can’t thank you enough for this. I’ve been looking for a solution for weeks and this solved my issue. THANK YOU!!!

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @chispa.

Thank you for raising your concern with us. No worries. We'd be glad to request additional reinforcement from the appropriate Roku team regarding this matter. 

Kindly provide us with the following requested details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Your Macbook model and IOS version

Once we have this information, we will be able to assess your concern better and figure out the root cause of this. From then, we'll be able to find you the best resolution possible. 

We'll be looking forward to your update!

Thanks,
Carly

[chispa]

Roku device model: 3941X- Roku Express 4K+
Serial number: X01600ARNMNM
Device ID: S07P429RNMNM
OS version: 12.5.0 build 4178-CR

Tracker ID: NM-452-068

Macbook model and IOS version: MacBook Air with iOS 13.4.1 (c) (22F770820d)

I have an older Samsung Smart TV that is the output device for AirPlay connected via HDMI.

[RokuJanadeeK]

Thank you for the follow-up, @chispa.

No worries; we have already collected and forwarded this information to the appropriate Roku team for review and further investigation.

We sincerely appreciate your patience as our team looks closely into this concern.

Let us know if you have other issues you'd like us to address, and we'll happily assist.

Regards,
Janadee

[DMS70]

Thank you! That fixed mine issue that drive me nuts the last few weeks. 

IPad 9th gen iOS 17.0.3
Roku X01700AJL71L

Model 3820X 

Software 12.5.0 build 4178-CU