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Herb0000
Newbie

No longer can I use the * key to adjust audio Hisense Roku 58-inch TV. Since latest update 1/7/2025

Since the last update 1/7/2025 I can no longer use the * key to make adjustments to my Hisense Roku 58 inch TV. Any suggestions.

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1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: No longer can I use the * key to adjust audio Hisense Roku 58-inch TV. Since latest update 1/7/

Welcome to the Roku Community, @Herb0000!

Thanks for reporting this issue directly to us. We understand you're unable to use the Star * button on your remote to adjust the audio after the latest update. We're here to keep an eye on this. 

We'd like to know more about...

  • What troubleshooting steps you have tried so far?
  • Is this only happening when trying to adjust the audio or are all of the key functions of the Star * button unresponsive?
  • What type of remote do you have?
  • Are there any error messages when trying to use the Star * button? 

In the meantime, we'll try to isolate the problem, can you try to use the Roku Mobile App or a different Roku remote and use the Star button to see if the issue persists?

We are looking forward to what you find out.

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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