New remote wont pair. have tried everything from the support page
I recieved a roku tv as a hand-me-down, it had no remote. I assume the previous owner was using his phone. I do not have the wifi name or password of the previous owner (I can't get ahold of him) so I cannot use the hotspot trick to connect to wifi. I bought a new roku remote with voice activation and it will not pair. When I hit the button to pair it, the screen loads for a while and then quits trying. I am not sure what to do from here, help!
Re: New remote wont pair. have tried everything from the support page
You should factory reset the tv and sign in with your own account. There should be reset pinhole on the top or bottom of the input panel. With tv powered, press or depress the reset button for at least 30 seconds. Once it comes back at language screen, start pressing the pairing button in the battery compartment for 5 seconds and release, let it communicate with the Roku. It is alright if the light goes out, just don't touch a thing until you get a done on screen.
Edmund Roku Community Streaming Expert
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