Features, settings & updates

[Kstaffo]

Onn 32" tv

Model 1000012589

Software Version 12.5.0

[RokuERey]

@Kstaffo,

Thanks for the update!

Kindly also include the tablet make or model along with its OS build.

Thanks,
Rey

[Kstaffo]

Onn 7 Tablet Gen 3

Model 100071481A

Android Version 12

[RokuERey]

@Kstaffo,

Thanks for the speedy update!

We'll take it from here, and we'll forward this over to the appropriate Roku team for further investigation.

Once information is available, we'll make sure to update this thread.

Thanks,
Rey

[Kstaffo]

Have you figured out anything yet? 

[RokuCarly]

Hi, @Kstaffo!

Thanks for getting back to us.

As we checked with our team, no updates have been posted yet. No worries! Once we've been notified, we will make sure to update this thread. 

In the meantime, your patience and understanding are highly appreciated. 

Best regards,
Carly

[Kstaffo]

Yes everything is updated and the tablet is the only thing that will not mirror/cast to that tv only. I have sent roku a message and have gotten nowhere with them. Only "when we find out the issue we will co tact you" lol right

[timfg]

Well, it's been almost two months... Any chance of an update on status?

[Kstaffo]

No change. Tablet doesn't show that TV in list but does 2 others but it does show up in Samsung S21. Makes no sense and no new ideas from them.