Features, settings & updates

[ago]

Suddenly my device (Roku Premiere) keeps showing insufficient power message. I looked online at the tips for changing the adapter if needed and plugging it in a wall outlet instead of extension cord or surge protector. I've done multiple versions of using different adapters and trying a different wall outlet and nothing seems to work. I even had it unplugged for 6+ hours to see if it was overheated and still didn't work after.

[RokuMary-F]

Hi @ago,

Welcome to the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[ago]

Hi Mary,

Yes I have still been trying with different outlets and different cables and it still has the low power message no matter what I use. I believe the its the premiere system itself that is having issues.

[RokuMary-F]

Hi @ago,

Thanks for following up.

Can you please provide the serial number/device ID of your Roku device? I'll be able to pass it along to our Support team who can assist you further.

We look forward to hearing from you and assisting you with your needs. Thank you!


Best regards,
Mary

[ago]

Of Course Thank You,

The serial number is K42030642060

[RokuMary-F]

Hi @ago,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary