I own 2 RokuTVs: 43S525 (C112X) and 55R613 (7120X) (same as 55R615 and 55R617).
My 43S525 received the 9.4 SW update about a month after it's release in Sept 2020.
My 55R613 STILL has not received the 9.4 SW update. I've attempted to manually update periodically but still stuck on 9.3 build 4175-30.
Has the 9.4 SW updates stopped or delayed? If not, how can I get the update to upgrade my TV to 9.4?
Thanks for providing us with your information.
We would recommend checking now for a manual update on your Roku device to see if you install the latest OS on your device.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Please let us know if you are still experiencing an issue.
Thanks,
Danny
Hi @VTHokie96,
Thanks for the post.
We'd like to gather more information for our Support team to check further. Can you please provide us the following information:
-TV brand and model.
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
Please keep us posted
Thanks,
Mary
Thanks for providing us with your information.
We would recommend checking now for a manual update on your Roku device to see if you install the latest OS on your device.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Please let us know if you are still experiencing an issue.
Thanks,
Danny
Hey @UserDanny
I'm happy to report that my TV is now on SW 9.4.0 build 4200-30! I was able to successfully update to this load just a few minutes ago.
Funny thing, attempting the manual update process yesterday, I got notice that 9.4 was available. As such, I "updated" and it went through the whole process (install reboot...) BUT was unsuccessful when the TV restarted. I went through the process a few times, all which indicated the 9.4 was available, without success.
I even pulled plug on TV on a few attempts hoping it would permit successful load.
It upgraded successfully only a few minutes ago.
Thanks for whatever you did.
George M.