Features, settings & updates

[swamich3]

So, I have an Insignia Roku TV. For years, I was able to screen share from my laptop with no problem. But now, suddenly, it has just stopped working.

I'm attempting to stream from a Windows 11 laptop. I know it's not a problem with my laptop, as it's able to stream to other TVs with no problem. So I think it's a problem with the TV.

But I have tried every single thing on the internet I can find to fix the issue. I've uninstalled/updated my network drivers on my laptop, looked at about every possible setting on the TV, system reset AND factory reset the TV, reset my laptop, done basically everything I can imagine and that the internet has provided to no avail. It worked once for a long time, so I know the devices aren't just incompatible. Does anyone know if there's anything I can do?

[RokuCarly]

A warm welcome here in the Roku Community, @swamich3!

We appreciate you letting us know about the screen mirroring issues you are currently experiencing through your Insignia Roku TV, and our sincerest apologies for any inconvenience this may have caused you.

In this case, we'd be more than willing to coordinate with the appropriate Roku team to further investigate your Insignia Roku TV and determine the cause. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Your PC model.

In the meantime, your efforts in troubleshooting your device are highly appreciated. We'll be looking forward to your updates!

Best regards,
Carly