Forum Discussion

PadreRodu's avatar
PadreRodu
Reel Rookie
9 months ago
Solved

Incorrect code when connecting to Airplay on any Apple device

I have bought a Roku Express 4k few days ago and found out the screen mirroring / airplay function is not working, i keep getting the same request for the code when entering the code correctly. I h...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Community Users,

    We’re happy to report that this issue has been resolved for most users! If you're still experiencing it, please start a new thread.

    We will be closing this discussion and marking it as resolved. Thank you to everyone who reported this issue and for your continued patience!

    Happy Streaming! 💜

    Roku Community Team

Dscoggins's avatar
Dscoggins
Reel Rookie
9 months ago

I upgraded my original Roku express to a Roku Express 4k for specific reason to airplay.  Mine is doing the same thing. 

RokuJohnB's avatar
RokuJohnB
Community Moderator
9 months ago

Hi Dscoggins,

Thank you for your first post here in the Roku Community!

We'd love to take a closer look into your issue with the Roku Express 4K since the airplay is not working. Can you please provide the following information below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • What troubleshooting steps have you taken so far?
  • Gc0312's avatar
    Gc0312
    Channel Surfer
    9 months ago

    Hello,

    I put all the requested information on my reply on the community page previously but don't see it. Here is the info:


    SN - X02200522CAR

    SW OS/Version - 13.1.4 Build 1510-E4

    Tracker ID AR-413-183

    I have verified the Roku and my iPhone and IPad are on the latest OS and on the same router.

    Restarted both the Roku and the iPhone and iPad.

    Changed the HDMI ports

    Changed TVs

    Nothing has worked. I put in the airplay code after trying to mirror and it come back with the airplay code box over and over.

    I bought the Roku last week and have had this issue the first time I installed it on 10/13.

    Glenda

    • ps814's avatar
      ps814
      Newbie
      9 months ago

      I bought mine just last week as well and have never successfully had it connect. 

      Will return if no resolution.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        9 months ago

        Hi ps814,

        Thanks for keeping us updated!

        We appreciate the additional information you have provided. Please be informed that we have passed it along to the relevant Roku team for further investigation.

        Your extended patience and understanding are much appreciated.

        Kind regards,
        John