Forum Discussion

PadreRodu's avatar
PadreRodu
Reel Rookie
9 months ago
Solved

Incorrect code when connecting to Airplay on any Apple device

I have bought a Roku Express 4k few days ago and found out the screen mirroring / airplay function is not working, i keep getting the same request for the code when entering the code correctly. I h...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Community Users,

    We’re happy to report that this issue has been resolved for most users! If you're still experiencing it, please start a new thread.

    We will be closing this discussion and marking it as resolved. Thank you to everyone who reported this issue and for your continued patience!

    Happy Streaming! 💜

    Roku Community Team

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
9 months ago

Hi, PadreRodu.

Welcome to the Roku Community!

We understand that you're having an issue with airplay not working.

We appreciate you providing us with the details we needed. Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this.

If there's anything else we could further assist you, please let us know.

Regards,
Reynan

Tom42's avatar
Tom42
Reel Rookie
9 months ago

Exact same issue, also new Roku Express 4K+ I ordered this week. Tried with both iPhone and Mac. Will return if not fixed soon.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    9 months ago

    Hi Tom42,

    Thanks for keeping us posted, and welcome to the Roku Community!

    We want to further investigate this issue that you had with the Roku Express 4K+ since the Airplay feature is not working. Can you please provide the following information below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • What troubleshooting steps have you taken so far?

    We look forward to hearing from you soon and gathering your details.

    Thanks,
    John

    • Gc0312's avatar
      Gc0312
      Channel Surfer
      9 months ago

      Hello,

      I’m having the same issue with the same model Roku as the other posters.  I received mine last week also.  Here is the info that you requested above:

      Device model - 3941X2 - Roku Express 4K+

      SN - X02200522CAR

      SW OS/Version - 13.1.4 Build 1510-E4

      Tracker ID AR-413-183

      I have verified the Roku and my iPhone and IPad are on the latest OS and on the same router.

      Restarted both the Roku and the iPhone and iPad. 

      Changed the HDMI ports

      Changed TVs 

      Nothing has worked.  I put in the airplay code after trying to mirror and it come back with the airplay code box over and over.

      Please please fix this issue.  

      Thanks,

      Glenda

      • Dscoggins's avatar
        Dscoggins
        Reel Rookie
        9 months ago

        I upgraded my original Roku express to a Roku Express 4k for specific reason to airplay.  Mine is doing the same thing. 

    • CWillixms's avatar
      CWillixms
      Reel Rookie
      9 months ago

      I have bought a Roku Express 4k two days ago and found out the screen mirroring / airplay function is not working, i keep getting the same request for the code when entering the code correctly. Bought mainly to have this function and doesn’t work atall!

      I have an Iphone 14 pro with iOS 18.0.1 (latest update) and a Roku Express 4k with the following details (updated to the latest version) 

       

      please let me know of a fix 

      • gjnesmith's avatar
        gjnesmith
        Channel Surfer
        9 months ago

        Is anyone working on this? ...  It's clear it needs a firmware update to fix it