Features, settings & updates

[scape_scapes_]

When I attempt to cast video using airplay on my roku express 4k+ 3491x running 10.5.0 build 4167-CR i get nothing but a black screen. After about 4-5 seconds of black screen it boots me to the airplay settings menu most times. From some video sources I'll get audio but no video. Other times i'll just get nothing. Podcasts and music work great but video doesn't. 

I also tried video casting apps like Web Video Caster and TV Cast. It's the same thing with all of them, I'll attempt to load a video source and it gets up to 99%, hangs, and throws an error on the iOS companion app.

I've already tried toggling all kinds of display/resolution and audio settings, my wifi networks match, i've tried resetting the roku, factory resetting the roku, toggling airplay settings and resetting, resetting my router, etc. 

Side note: On my old roku express 3930x running 10.0.0 build 4209-AE Airplay and casting with the aforementioned apps works perfectly with video and all, so I know the problem is my new express 4k+ and not my phone. That being said I'm using an iPhone 7 running iOS 13.6.1

Side note 2: interestingly on the new express 4k that doesn't work, under airplay setting in the about section I can see the Airplay version number is 3.3.0.54 while the old express' version number is 3.2.0.13. Not sure if it's much of a smoking gun, just another difference I noticed. At a loss here

Hope there's something simple I'm missing, thanks for your time.

edit: just found out the exact same thing happens when I try to connect to roku as a display from Windows 10. The progress bar goes up to 99% and hangs.

[peppersrocket64]

I find it ridiculous that I can’t get airplay support because I brought a 1080P device instead of wasting money on a 4K device. Why they think this is acceptable to force users to pay for a more expensive device JUST so I can send a video from my iPad to my Roku i don’t know.

this is the EXACT reason I wanted a Roku in the first place. Universal features that work on ANY device. Clearly I should have thought more about it. Then I might have got a device that isn’t missing features.

[Silverlake709]

I have three Rokus, one on a Insignia TV, one Ultra, and an Express. The Express refuses to show up in air play on my Macbook and on my phone. I've checked all the settings, changed it to prompt, but no matter what, the other 2 show up as options and the Express does not. HELP!

The device does have a screen mirroring option, so the technology is available...just not working.

[StreamerUser]

The Express isnt supported for Airplay:

https://support.roku.com/article/360057488733

Is my Roku device compatible?

To determine if you can use AirPlay and HomeKit with your Roku device, you need to know the software version and device model. To find this information, go to the home screen and select Settings > System > About.

The Roku devices listed below support streaming with AirPlay 2:

Device Model

Roku TV™	Axxxx, Cxxxx, CxxGB, 7xxxx
Roku Streambar™	9102
Roku Smart Soundbar	9101, 9100
Roku Ultra	4800, 4670, 4661, 4662, 4660, 4640
Roku Premiere	4630, 4620, 3920
Roku Streaming Stick®+	3811, 3810

To use AirPlay and HomeKit, your compatible Roku device must be running Roku OS 9.4 or higher. Your Roku device checks for an update every 24-36 hours or you can manually check for a software update if necessary.

[Larry4FL]

In my case, it showed up when I set the TV up, and was able to watch something from my Mac on the TV screen using Airplay. A few weeks later, I couldn’t do that, and when I looked at the settings, Airplay and Homekit was gone.  

[Thein]

Does Roku Express HD 3930R support Airplay 2?

[StreamerUser]

Yes, with OS10 and the AirPlay update:

https://support.roku.com/article/360057488733

[estaudacher2]

I have a Roku Express+ (3910 series) , and it recently updated to the 10.0 roku operating system. I'm trying to connect my iPhone XR with ios 14.5 so that I can use airplay now that the device has updated. When I go to my roku's settings to try to open the airplay and homekit settings in order to enable airplay the airplay channel loads for anywhere from 5-60 seconds (shows just a black screen with white text that says airplay), and then seems to crash and brings me back to the main roku settings page. Occasionally my phone does manage to load the prompt asking for the code from my tv in order to sync the devices, but the code on the tv never loads and the airplay feature seems to crash anytime I try to access it. My roku does show up as a device when choosing screen mirroring from my phone, but if I select it it just shows a loading symbol indefinitely and never actually manages to mirror my screen or airplay anything. Does anyone know any fixes for this or is this maybe just a roku operating system bug that hopefully will get fixed down the line with an update? Appreciate any help you can offer!

[StreamerUser]

If your 3910 is using Composite output then loading AirPlay (or the Apple TV app) from the UI results in crashing to Home (HDMI output works without issue).

NOTE:  Miracast-based screen mirroring is specifically precluded on the 3910 when Composite output is used, so this ultimately may be a similar usage exclusion for AirPlay2.

This is a known/reported issue but should still be reported to Roku: 

chat or email:  https://support.roku.com/contactus/contact-options   (choose setup/ultra/other/need more help?)

Also might be worth messaging @RokuDanny-R  @RokuKariza-D  @RokuMary-F as well

[dgeoffri]

Thanks for the clarification!  I just bought a Roku 3910 a week or so ago for use on my Trinitron in my "classic" TV/LaserDisc/gaming console room, since it's sometimes convenient to also be able to watch some internet-based video content in here, and was feeling stumped by the same issue.  I didn't even think to try connecting the device to HDMI since that's not what I bought it for.  This is a bug for sure!