Features, settings & updates

[Wwiitommie13b]

I have 2 Roku Express 4K+. One works fine and the other regularly requires me to reactivate my account.  This requires me to login with my wifi password again through Roku, enter my email, then activate the account via the email and complete the entire setup process like it's a new device.  Please help, as this is getting incredibly frustrating.   3rd time in less than two weeks this has happened. 

[RokuKariza-D]

Hi @Wwiitommie13b

Thanks for bringing this to our attention.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.

All the best,
Kariza