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Jamesjanson's avatar
Jamesjanson
Reel Rookie
2 years ago
Solved

Having issue with getting my SD card working

Having issues getting sad card working with my POS Roku device.  Agent gave me general advice which was not helpful.  When I asked for specific info he put me on hold then hung up on me.  Terrible company!!!

  • F15mann's avatar
    F15mann
    2 years ago

    Greetings:

    I had the same momentary MicroSD Card prompt when I cold booted the ROKU after installing the card. However, if I follow the literal ROKU directions of just disconnecting the HDMI cable with the ROKU powered up, install the MicroSD Card and reconnect the HDMI cable, the MicroSD Card prompt is waiting on the screen. Apparently, the installation of the MicroSD Card is suppose to be a hot swap with the ROKU powered up. It goes against all my electronics instincts, but it worked. 

     

5 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    We have to ask what "working" means.  Some people have misconceptions about what a microSD card really adds to a Roku device.  So in case you didn't know, It only increases channel/app storage so that they don't have to be continually downloaded.  Pardon me if you already knew that.

    The official information is here:

    How to increase player memory with a micro SD card | Official Roku Support 

    From what I've seen here, most people have the best results by first restarting their Roku device (unplug the power for a few seconds or perform a "System restart" from Settings->System or Settings->System->Power) and then once it completes booting and is displaying the Home Screen, then insert the microSD card.

    Another thing to keep in mind when using a microSD card is that they can become corrupted causing problems, so it's a bit of a double-edged sword.  I prefer the minimal amount of time it takes to download an app over potential instability problems.

    • Jamesjanson's avatar
      Jamesjanson
      Reel Rookie
      2 years ago

      All I want is my Roku to load apps faster when I open one of them.  I get a message to install an sd card to speed up load times.  I installed the card but the Roku won’t format the card.  I called support and they told me to format on a computer but they could not tell me the specs for format options.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Try formatting it as FAT32.  It shouldn't really matter since the Roku device will reformat it once you can get it to recognize it.  Make sure you're inserting it fully.  It can be a bit of a pain since you have to use something like your fingernail to push it in beyond the case where it should lock into place when you release the pressure.