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rubybt97
Reel Rookie
‎06-24-2023 12:36 AM

HBO app won’t update to max

I have tried deleting the app, checking for updates, restarting my roku and the hbo app won’t update. I also tried deleting the app and adding it from my phone through the mobile app. On the mobile app it shows the new max app, however on my roku it adds as the old hbo app which then prompts me to update. 

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makaiguy
Community Streaming Expert
‎06-24-2023 07:54 AM

Re: HBO app won’t update to max

Where are you located?  Outside the US?

"Max is currently available in the United States (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the US Virgin Islands)."

Source (24 June 2023)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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rubybt97
Reel Rookie
‎06-24-2023 11:11 AM

Re: HBO app won’t update to max

@makaiguy hi, I’m in the US

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renojim
Community Streaming Expert
‎06-24-2023 09:13 PM

Re: HBO app won’t update to max

@rubybt97, the next question is what are the model number and software version displayed under Settings->System->About?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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