Features, settings & updates

[marko99]

When in Guest Mode, after adding a streaming channel, it appears to install correctly and after the install I can click Go To Channel and it opens up. But when I return to the home screen it does not appear on the home screen.

After doing some investigation, I determined it works fine if the streaming channel existed on the home screen when out of Guest Mode. But if it is a streaming channel not loaded in the base account, it will not appear on the home screen in Guest Mode after installing.

For example:

1) I have CNN installed in my base account. I DO NOT have Youtube TV installed in my base account.

2) I log into Guest Mode

3) I add CNN and Youtube TV apps while in Guest Mode and both appear to install correctly.

4) When I go to back to the home screen, CNN app is listed, but the Youtube TV app is not.

Is anyone else having this issue?

Thanks,

[RokuDanny-R]

Greetings @marko99 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with Guest Mode channels. I can only imagine how frustrating it can be to be informed that the channels have been added to the Home screen and they magically aren't there!

Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[boondawgy]

I’m experiencing the same issue.

What’s interesting is when I first enter guest mode (or reboot the roku), many other apps appear for about 1-2 seconds, then they vanish away and never reappear. 

I have a roku streaming stick 4k. I bought it in Jan 2022. Running 11.5.0 Build 4312

[RokuDanny-R]

Hi Community users,

Thanks for your patience while we investigated the issue you are experiencing.

We believe this issue is now resolved and invite you to check to see if you are still experiencing an issue.

Please keep us posted if the issue persists and we will be more than happy to look further into what you are seeing.

Happy Streaming,
Danny