Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Goofyball
Level 7

FIX THIS UPDATE you’ve messed up my 3 month old Roku Ultra device

Your recent update today 10/05/2022 couldn’t be any worse. What a fiasco. Apps missing, no sound control, remote does not power on or off, had to re-setup the entire system, had to sign back into apps, FIX IT

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: FIX THIS UPDATE you’ve messed up my 3 month old Roku Ultra device

Hi @Goofyball,

Thanks for posting in the Roku Community!

Can you please specify the issue you are experiencing?

Please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have more information, we will be able to assist you further.


Best regards,
Mary

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