Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Sjastremski
Level 7

Express 4+ Won’t turn on unless automatically

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Originally  my Roku was connected to my TV and would turn on when I turned on my TV. It stopped doing that and would only turn on when I unplugged it and replugged it. I decided to take Roku’s advice and plug it into a wall outlet, but got the same results. Has anyone else had this issue and what did you do to fix it?

thanks

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makaiguy
Community Streaming Expert

Re: Express 4+ Won’t turn on unless automatically

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@Sjastremski-

Did your Roku recently receive the update to Roku operating software 10.5 that is currently rolling out?  Settings > System > System update will show you.  (While you're there you can click Check now to receive any pending updates for your unit.)

Roku 10.5 has added a new Power item in the Settings > System menu for some Roku models. If you have this Power item, under Auto power savings see if deactivating After 20 minutes of no interaction fixes the problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Express 4+ Won’t turn on unless automatically

Jump to solution

@Sjastremski-

Did your Roku recently receive the update to Roku operating software 10.5 that is currently rolling out?  Settings > System > System update will show you.  (While you're there you can click Check now to receive any pending updates for your unit.)

Roku 10.5 has added a new Power item in the Settings > System menu for some Roku models. If you have this Power item, under Auto power savings see if deactivating After 20 minutes of no interaction fixes the problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Sjastremski
Level 7

Re: Express 4+ Won’t turn on unless automatically

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Thank you makaiguy I did receive the update and had the ability to deactivate the power saving option!

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