Wi-Fi & connectivity

[RAS3]

Alex27, That is why I suggested you follow the advice from the error 008 chat.  Below is how Burnsy86 delt with the 008 error.  There are 2 replys to Burnsy86 that says it worked for them.

My husband found a solution online that worked for our Onn brand Roku tv — hold the reset button for 30+ seconds while the TV is on, and keep holding it until the tv restarts itself and it will bump over to recovery mode (the screen will be purple and it will say recovery mode). The software update was effective from this screen, it didn’t work any other way I tried (e.g. I tried reset from tv off, tried unplugging and plugging in tv, tried rebooting wireless router, connecting to hotspot, etc. etc). Thank goodness it worked. 

[JB34]

I am getting error 003 to check my network. This is a new roku stick and it's failing on the setup. My Internet connection wifi is ok. I already rebooted the wifi router and the roku stick. I also reset the roku stick and tried to switch the update server in the secret menu. No luck.

It's a Roku streaming stick
Version 247.10E01856A
update server: release

[myrgrls3 · Accepted solution]

It worked after the 2nd try by going to the settings and updating. Thanks!

[CaptGerry]

That worked!!! Thanks

[BlackBZ · Accepted solution]

You are a massive frustration saver! Thank you very much for this fix! I changed the server you said the first time and it didn't work, but then I had to change both servers and update and it took! 🙌🏻

[beboeverbebo]

Hi, 

I was streaming normally before until my roku express was forcibly prompted to update with no option to update later.

Issue is that it keeps failing to install since it loads the update all the way to 100% and then produces error 004 "can't update software, Please try again later".


UPDATE: Now, it´s just forcibly trying to update on its own!
it doesn´t even require my input anymore

2ND UPDATE: It's back to normal after sucessfully restarting although its not clear ,if the update was made since when checked it says it still misssing one software update

Please, help!?

[RokuEmmanuel-D]

Welcome, @beboeverbebo.

We're glad to have you join us here in the Roku Community!

Thanks for letting us know about the issue you're experiencing when updating your Roku device. We'd like to be able to help you sort this out so we can get you back up and running. 

Here are a few things worth checking:

• Check if you have a strong internet connection. Updating your Roku device requires a strong internet connection. You might check here to learn more about how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.
• If you're unsure whether your device is already on the latest software, try manually checking for an update on your Roku device. If an update is available, it will prompt you to update your Roku and install the latest software version.

To get more tips about it, visit this support article: How to fix Roku streaming device update problems.

Please let us know if this helps. We hope it’s back up and running soon!

Best,
Emman

[briggins]

Same problem. Fortunately a hard power off/on fixes it. Somebody screwed the pooch on this one and let untested S/W go out the door. Hopefully Roku's S/W "engineers" will find their bug and release another update.

[DJ29]

We are having the same issue with failed update with error 004 for the past two days.  Tried unplugging and plugging back in.  Still no success.

[DJ29]

The update got up to 83% twice and then gave the error 004 message.