I have to say, our captioning is now working like it is meant to. We often get captions on programs that don't have it build it, but also, often, we can't get captions, on the programs that simply don't have them. Our "always on" is working, I am so happy to say. Thank you ROKU.
We're going to go ahead and close this thread as we haven't seen recent activity. Go ahead and start up a new thread if you're continuing to experience this issue.