Hi @catiracanela,
Welcome to the Roku Community!
Please be aware that the Roku Community only supports the English language, and we had to use Google Translate to understand your inquiry.
We would also like to appreciate your efforts in reaching out to us regarding the issue you're running into, and we're here to help. What Roku device are you using? Have you tried updating your Roku device from the Settings menu? If not, go to Settings > System > System Update > Check Now.
Keep us posted.
All the best,
Kash
Takashi O.
Roku Community Moderator