Forum Discussion

Allenmcgrew24's avatar
Allenmcgrew24
Newbie
8 months ago

Backdrops and PhotoStreams not displaying Google album, even though connected

This worked the entire first day I installed my Roku.  Now it shows blank place holders, but will not show any pictures. When screen saver starts, instead of pictures it just shows "Roku Photo Streams" instead of photos like it did the first day.  Instead of back drops showing photos, it's just says "Backdrops"

Model: 4850x-Ultra

Serial number: X028002VLGDX (S0VS348GLVDX)

Software version: 14.04

Build: 12222-G6

GC version: 12.6.32

Timestamp: 2024-11-26T03:00:08Z

Issue ID: DX-475-380

 

screensaver & theme

31 Replies

  • adwissler's avatar
    adwissler
    Roku Guru
    8 months ago

    To Whom It May Concern:

     

    My name is Andrew Wissler.  When I try to link Roku Photostreams and Google Photos, the spot where the pictures would show up on the Roku Photostreams website shows up with the path of the photo, and on the Roku itself, the albums link, bit the pictures show up as blank.  Also on the Screensaver, instead of the pictures showing, it shows the Roku Photostreams startup slide.  I was wondering if this could be fixed.

     

    Thank you very much.

    • Sbedwell's avatar
      Sbedwell
      Newbie
      8 months ago

      Also having this issue hoping for a fix soon.

      need the Google and Roku apps to be more compatible all the photos in my albums have a ? thumbnail not a photo

    • matneym's avatar
      matneym
      Newbie
      8 months ago

      Same issue. It has been working intermittently but as of yesterday Photo Streams won't load. During troubleshooting I went to the Photo Streams website and it won't display the images from Google in there either. Something must have changed with Google and now they don't talk to each other properly.  

      • wt0dx's avatar
        wt0dx
        Reel Rookie
        8 months ago

        Having the same problem.  Is anyone at Roku looking into this issue?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Welcome, and thanks for posting here in the Roku Community, Allenmcgrew24!

    We understand that the backdrops and screensaver are not displaying Google albums, and thanks for providing all the information needed to carefully look closely into this.

    Please let us know about...

    • When did you start noticing this issue? 
    • What troubleshooting steps you have tried so far?
    • Can you send us a photo or a short video clip of the incident?

    In the meantime, try rebooting your router to see if it will display the photos again. Backdrops and screensavers need a stable internet connection to work.

    You may also visit this support article: How to use Backdrops on your Roku streaming devices

    Please keep us posted.

    All the best,
    Emman

  • Pompey's avatar
    Pompey
    Roku Guru
    8 months ago

    Exactly the same here, This has been happening ever since I installed Photo Streams and Backdrops. The oddest thing is that the thumbnails are blank only in the evenings, If I run either app in the morning or during the rest of the day; they work perfectly.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Thanks for posting here in the Roku Community, Pompey!

      We understand that you're also encountering the same behavior when using the backdrops and screensaver on your Roku, and we'd like to look closely into this. 

      To help us in the investigation, kindly supply the following information below. 

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      Please get back to us soon. 

      All the best,
      Emman

      • Pompey's avatar
        Pompey
        Roku Guru
        8 months ago

        Hi Emmanuel:

        I sent you all the device info and tracker ID via PM.

         

        Thanks much

  • bobcat1's avatar
    bobcat1
    Binge Watcher
    2 months ago

    I have the same issue PLEASE make available the old "GOOGLE PHOTOS" app! It worked semlessly and perfect! this roku photostreams is totally useless you cant organize albums and you cant view a single photo its too complicated! PLEASE FIX