Features, settings & updates

[thecodester1983]

Does anyone have this glitch/bug in your Sound Settings? I used to be able to select audio presets, enable dialog enhancement and tweak other settings. I'm unable to change anything now. This problem just started after installing the new OS 11.0 update.

[RokuDanny-R]

@thecodester1983

Thanks for the post.

We would be more than happy to investigate this issue further for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny